![]() ![]() Please clear all ash and other debris from your stove or fireplace before I arrive. I will be in and out several times whilst setting up and packing away and as I’ll be carrying cumbersome equipment I may need to leave doors open, if you are worried about a pet escaping, please put it somewhere safe for the duration of my visit.Īll appliances must be off and cool, preferably leaving at least 12 hours once the fire is out or range is off. Lastly, please ensure all pets are kept out of the way, I am perfectly happy to introduce myself to your animals if it helps to calm them down, but I need the workspace to be safe for myself and your pets. I am not liable for any breakages that occur to items within the property because they are left in the way. Please also remove any breakables / valuable from the route you require me to take to get to the stove. Please remove all ornaments and bits and pieces from the mantle, hearth and surrounding area and where possible and clear a work area around the fire hearth, I usually need about 6 feet for equipment and myself to work effectively. For health & safety reasons, I do not remove my footwear. If it’s wet I provide floor coverings but please be aware that if there is a long run from your door to the stove it might be helpful to put down some of your own as I only have so many runners. ![]() I have a Defendair Hepa filter air cleaning unit, coverings and a powerful hoover to keep things clean and tidy. You do not need to cover internal furniture unless I specifically ask you to. If you live in a permit only area, please arrange a guest permit in advance, and if you have no parking or you know parking is difficult, please give me instructions on where to park in advance so that I can plan any extra time this may take. Please can you ensure that gates are open when possible, that there is space on your drive if you have one and any cars that might be leaving while I’m there are out of the way. Poor access and parking can cost precious time on a busy day. If you forget or otherwise cancel your appointment at such short notice, I am unlikely to be able to re-book someone who lives nearby to that day’s route, meaning I lose out financially.Ī fee of £10 will apply if keys to the property need to be collected or returned from another location for access.Ĭurrent rates can be found here, if you’re unsure about anything please just ask – This includes arranging my diaries to minimise travelling time. Why do I need to do this? I am a small business that provides a professional service to my customers. If a new booking is made immediately I will reduce this fee at my discretion upon rebooking. I will initially send payment details by text, with a formal invoice being posted if payment is not received within 24hrs. If you cancel with less than 48 hours notice, including if I arrive and am unable to get a reply at the door, a cancellation fee of the full cost of the appointment fee is payable. Should you cancel between 48 and 72 hours before your appointment a cancellation fee of 50% of the appointment fee is payable. Therefore, my day is planned around geography. If I am running late or early, I will do my absolute best let you know by text or call you direct, but please be aware that is isn’t always possible in poor signal and is illegal when stuck in traffic. You should ensure someone is in / access is arranged prior to my arrival during this window. I can often be running ahead or behind depending on traffic, previous jobs etc so my arrival time could be +/- 30mins either side. I will provide you with an estimated time of arrival. If you wish to opt out of the contract, please contact me to cancel your appointment as soon as possible.Īppointments are 45 minutes including travel time and the sweeping of a lined chimney usually takes 25 – 30 minutes. You will be made aware of these terms upon booking, you will have automatically accepted the terms & conditions written here and have entered into an agreed contract with me unless you specifically state otherwise in writing. ![]()
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